Maa Bhagwati Enterprises (MBE) — a trusted wholesale source for construction hardware and industrial fasteners.
Refund & Return Policy
Return Eligibility
We accept returns only under the following conditions:
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Product is damaged during delivery
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Incorrect product was delivered
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Product has a manufacturing defect
To be eligible for return:
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The issue must be reported within 24–48 hours of delivery
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The product must be unused and in original packaging
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Proof of purchase (invoice or receipt) is required
Replacement Policy
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Eligible products will be replaced after verification
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Replacement will be processed based on stock availability
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In case the product is unavailable, a credit note may be issued
Refund Policy
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Refunds are generally not provided for wholesale hardware products
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In exceptional cases, refunds may be approved at our discretion
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Approved refunds will be processed within 5–10 business days
Return Process
To initiate a return:
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Contact us via phone or email within 48 hours
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Share product details, invoice, and images of the issue
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Our team will verify and guide you through the process
Non-Returnable Items
The following items are not eligible for return:
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Used or installed products
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Custom or special order items
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Bulk orders once delivered and accepted
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Products damaged due to misuse or improper handling
Return Shipping
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Return shipping costs may be borne by the customer unless agreed otherwise
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For approved cases, we may arrange pickup or reimburse shipping charges
Cancellation Policy
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Orders can be cancelled before dispatch
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Once shipped, orders cannot be cancelled
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Custom and bulk orders are not eligible for cancellation
We are committed to providing quality products and fair resolution for all genuine concerns.
Damaged or Missing Items
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Inspect your order at the time of delivery
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Report any damage or missing items immediately
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Claims after 48 hours may not be accepted